Project Service Manager
About the Company
Material Depot is building the Ultimate Home Decor Destination—redefining how India shops for interiors like tiles, laminates, wall decor, and more. Our online catalogue allows us to understand design trends in real-time and work directly with manufacturers to launch new collections at speed. Trusted by 10,000+ homes, Material Depot is transforming a ₹100,000 crore industry, making premium interiors faster, smarter, and more accessible than ever before by bringing the "Pinterest-worthy" vision of every homeowner to life.
Compensation & Location
● Location: Bangalore (On-site/Field)
● Fixed CTC: ₹3.5 LPA – ₹5.0 LPA (Depending on experience)
● Variable: ₹1.0 LPA (Incentives applicable post-probation)
Role Overview
As a Project Service Manager, you will own the Installation Category service and vendor onboarding. You will be responsible for coordinating our installation services segment with service partners to ensure seamless execution. Additionally, you will handle post-sales site visits directed by the management team to identify and resolve queries such as incorrect deliveries or product damages, ensuring a high-quality end-to-end customer experience.
Key Responsibilities
● Installation Management: Schedule and coordinate all installation services to ensure timely completion.
● Vendor Onboarding: Identify, vet, and onboard high-quality installation vendors and service partners.
● Post-Sales Resolution: Conduct site audits and visits to resolve customer issues regarding damaged items or delivery discrepancies.
● Quality Assurance: Ensure 100% customer satisfaction for all installation services provided.
● Documentation: Maintain real-time updates in the CRM and document issue resolutions promptly.
● Process Improvement: Use site visit insights to flag recurring issues and improve overall service standards.
Requirements
● Education: Background in Civil Engineering or Architecture is preferred.
● Communication: Proficiency in English and either Hindi or Kannada is mandatory.
● Industry Knowledge: Prior experience or knowledge in the interiors or construction industry is highly preferred.
● Mobility: Must have a two-wheeler and a valid driving license (mandatory for site visits).
● Mindset: A driven individual with a problem-solving attitude looking for high-growth opportunities.