Service Manager
Location: Bengaluru
Employment Type: Full-time
Experience Required: 2+ years in service operations, contractor/vendor management, or field operations (interiors, home services, or construction preferred)
Education: Bachelor's degree in Business Administration, Operations, or a related field; MBA is a plus
Package: ₹6 LPA CTC
Job Summary
The Service Manager owns end-to-end delivery of Material Depot's installation services vertical — driving operational
performance, managing the subcontractor network, and ensuring customers receive a high-quality, on-time installation
experience. This is a leadership role with direct accountability for revenue, profitability, and team output.
Key Responsibilities
• Overall service operations management, resource allocation, and scheduling.
• Drive team performance and ensure high customer satisfaction.
• Manage contractor relationships, onboarding, and performance.
• Handle customer and internal escalations to ensure timely resolution.
• Own service revenue, profitability, and productivity targets.
Required Skills & Qualifications
• Strong leadership and team management capability
• P&L ownership and commercial acumen
• Vendor/contractor negotiation and relationship management
• Problem-solving under pressure, especially with escalations
• Data-driven decision making and reporting
Key Performance Indicators (KPIs)
• % orders with delivery delay
• Total number of site audits & installations in a week
• NPS Score
• % orders where site auditors and installers did not maintain adherence